IT SERVICES

Managed IT services are when the management of some or all of your IT services are outsourced to a third party vendor.

Doing so gives our clients the peace of mind that their IT management is in the hands of an experienced professional, which ultimately helps to free up time and reduce operating costs. Contact us to purchase and manage your Microsoft cloud licenses.

• 24/7 monitoring

• Notifications and alerts

• Proactive support

• IT procurement

• Software license management

• Backup and recovery

• Business continuity

• Azure active directory

• Microsoft 365

• Dynamics 365

Working remotely or from home is becoming more and more established in recent times. A cloud based environment is the key to this.

Often small to mid sized businesses are stuck with in house server based systems and the IT administration costs associated with them. Contact us to purchase and manage your Microsoft cloud licenses.

By migrating your IT environment to the cloud, you can take advantage of the following:

• Lower IT operating costs

• Less security patching management

• No operational costs associated with in house servers

• The ability to work remotely (24/7)

• Peace of mind on backing up data

• With Multi-Factor Authentication your risk to data breach is minimized

• Azure active directory

• Microsoft 365

• Dynamics 365

ERP or Enterprise Resource Planning software is the heart of your business system.

Too often small to mid sized businesses remain pinned to archaic business systems running on obsolete operating systems. Businesses are often faced with unsettling costs to migrate and upgrade.

Genesys has successfully migrated customers to Microsoft cloud based ERP systems. (Dynamics 365 Business Central) which has led to reduced long term costs, and improved reporting leading to stronger business operations.

Helpdesk Services are IT related services that allow resolution of your technology related problems.

Genesys will remotely connect to your environment and provide technical assistance. Our target is to return all e-mail and phone queries within thirty minutes to ensure your business continues to function efficiently.

Helpdesk and Support Services include the following

• Local telephone support between the 8AM PST and 6PM PST

• Remote support connection to your computer allow direct, hands-on support

Website Services include the following

• Development of company websites

• Maintenance and changes to your existing website

• Management and consultation on your web domain

Documentation Services include the following

• Proof reading and editing

• Spelling, grammar, and punctuation

• Syntax/sentence structure

• Consistency in text and formatting

• Correction of typographical and technical errors

• Document structure, logic and flow

• Tone, voice and vocabulary revision

• Consistency in arguments and facts

Deliverables

• Websites

• Syntax/sentence structure

• Promotional materials

• Brochures/leaflets/flyers

• Newsletters and direct mailings

• Tone, voice and vocabulary revision